Follow the instructions on screen to finish your setup. Ultrafast Broadband. I can’t take it off by myself so I called 0800 953 9500. Awful first impressions of Virgin Media. How can I book a technician in QuickStart, set up and connections 10 hours ago Need wall socket in QuickStart, set up and connections 22 hours ago not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayNew Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. We have a virgin media wall socket. Don’t plug the power cable into a plug socket yet. johiggins. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. I have tried them all with the cable, but they do not work. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Could I get someone to come - 5400021 I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. These enter my house via an air brick/vent very close to. Learn more. Can someone please help me! Thank you, Tom. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;. Security matters. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. If you have more than one phone socket with separate handsets, you may need additional adapters. Sorry to hear that your extension landlines are not currently working. Sign in to My Virgin Media a. I wanted to check with people on here before trying to get an engineer in, just. Account - Mobile. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Need to contact Virgin Media Customer. I have tried to contact vm but I don’t have a landline number so they w. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. QuickStart, set up and connections. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Security matters. Manage Your Account. Thank you. Options. You can purchase a mobile internet dongle from a number of UK networks. Re: No virgin media wall socket. Ju. Security matters. I have signed up as a new user for Virgin Fibre. 0 Kudos Reply. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. No, you can keep using the same phone you’ve always used. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Red light means a connection issue. i opted for the self install, however on inspection we - 5180915. Superstar. Got my virgin media self install kit but I don't have a virgin socket. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. I am going to cancel. We'd love to assist with this, I will send you a PM here soon so we can look into what's. All the apps will work, and you can watch your recordings - your mini box connects to the main box. RJ11 plug to BT socket adapter. I received a Quickstart kit, but I don't have the Virgin Media socket. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Virgin Media don’t do any Fibre connections to inside the house. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. . If these are flats then they may be internally wired & use the SAT outputs on the media connection plate in the main living room. But I. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Security. on a domestic hub you look at the values thus. Please help. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. I have a grey virgin media box on the outside of my house that seems to lead into my living room but I can't find a socket or even any cables inside. The technician visited a. We have the quickstart pack but sadly cannot get broadband set up and working. Switched On Families. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Explain what needs to be done and book an engineer visit. All the wall sockets I can see are for BT. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. So whether it's technical issues, hub problems or you need support, we’ll help you with our. I'm here to share knowledge, I don't work for Virgin Media. If you have a quick start kit this should be installed into a faceplate/wall socket with an NTL, Telewest or Virgin Media logo on it. . Tech Chatter. Switched On Families. Have you downloaded and used our Connect App yet? It'. No Virgin Media Wall socket . If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). 3 5 comments Best Add a Comment LayerTough • 1 yr. Hi there , welcome to our forum and thanks for your post. Sorry to see that you have been having issues with connecting your equipment. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. I am so sorry to hear that you seem to be missing a wall socket in the home. Phone line - 5 mins. We're here to help. Once a SIM card is inserted it operates like a mobile broadband router. So, a 50 minute broadband, TV and phone. Turn on your TV and get connected. . Options. Go to Account settings, then Account details b. You won't be able to convert as Virgin Media use a different infrastructure network to BT. 1. . There are multiple different branded wall boxes inside our flat but none. Connect everything. Browse Virgin Media Virgin Media. Hello, I just moved in my new flat and I received the QuickStart installation package today. When I proceeded to set up my Hub 3 I quickly realised that. I. Browse. Security matters. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. in Networking and WiFi Sunday; No Virgin Media Wall socket . The hub got delivered on time as promised. Unscrew the white cable with the black collar. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. Got my first WiFi pod delivered the other day and I wanted to run an Ethernet cable from the hub to the pod to give it a solid connection to then boost WiFi. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. If there is no wall box there, it may just be a loose cable - and may be hidden/decorated over. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. My Virgin Media App. Unfortunately we don't use the Openreach master sockets as they are BT only. . I am not currently a virgin media customer. Problem solved? Click to mark as a Helpful Answer,. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. VM don't use fibre inside the property. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. - 5387031. Plug the cables into the Hub. Stay safe online. The Hub and your home phone can’t be placed near each other. in Networking and WiFi yesterdayGo to solution. Hi @Bannie1 . Stream from Virgin Media. 0 Kudos. The Hub 3 has arrived but the broadband spli. If you can set up using a Self-Install pack, but. Browse Virgin Media Virgin Media Community. . Manage Your Account. The internal wall boxes are mostly oblong. Virgin Media; My Virgin Media; Shop; Help;. Go to Account settings, then Account details b. I had a look everywhere and I don't have a virgin media socket in my flat. Networking and WiFi. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. Thanks for coming back to us @Entoman56, the change to fibre phone is an instruction from the government and has to be completed by 2025 as the older phone network will be closed down, we are choosing to upgrade our customers as soon as we can, more information about the change over from Virgin can be found here and the. . If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Cihank617. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The wall socket is - 5109379. You. on 21-02-2023 19:59. Sorry to hear that you're having issues with your installation at this time. You can also check for a loose cable as not all properties have a socket. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Surly there has been a connection previously otherwise we wouldn't have bee. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. The phone number doesn't connect you. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?The VM box and the wiring is wired to the Virgin Media cable network which does not carry a terrestrial TV signal. 26 April 2022. Broadband and TV deals. What should I do? - 5414930 Virgin Media Wall Socket. The adaptor does not fit my wall socket. QuickStart, set up and connections. Re: Self install issue. I have signed up as a new user for Virgin Fibre. Thank you for the tel no. You can also check for a loose cable as not all properties have a socket. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. - 5250024 You can also check for a loose cable as not all properties have a socket. Ethernet is ideal & recommended, reliable wireless is fine. No setup fee. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We would like to show you a description here but the site won’t allow us. I’ve got. QuickStart, set up and connections. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. No internet, unfortunately. QuickStart, set up and connections. How do I book an engineer now? - 5246396 Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Virgin Media has also said that people won't pay more than. Manage Your Account. It is really quite simple. We have tried plugging it into the only box we found it would fit but no luck. Switched. i don’t have a virgin media wall socket. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Hi I am having the same problem too. Virgin Media; My Virgin Media; Shop; Help;. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Any help much appreciated, could a mod please help? 0 Kudos Reply. Please I need an Engineer as I need internet for my work, I am so frustrated right now. You’ll need an adapter to get your fibre landline service up and running. QuickStart, set up and connections. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. Account - Cable. Hi there. Virgin was on the phone to you with an apology within the hour after I queried its unwanted attentions. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. The connection cable should be on the other side of that incoming "hole". Sign in . You can also visit our page on how to book an engineer to learn more. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Virgin Media don’t do any Fibre connections to inside the house. B&Q are running low on these however. Then. signed up and was given the option of self installation. Plug the cables into the hub. AnthonyRaw1986. Security matters. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. You’ll also find straightforward tests that’ll check for faults on your own phone line. SpeedHi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. - 5156345I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I don't have a virgin media wall socket and this is stressing me out. on 01-12-2022 11:22. Like the TV cable we have too. Virgin Mobile. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559On the day of activation, connect your new router to the master phone socket. Can a - 5057222 - 2However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. Getting Connected with Virgin Media is easy when you have a wall socket. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Incidentally the phone socket is redundant if not in use and can be safely removed. The cable fits in the socket shown in the image attached. When I proceeded to set up my Hub 3 I quickly realised that. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. Then just connect your various devices to the dongle. Browse Virgin Media Virgin Media Community. However, the install page says "With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Is there likey to be any problem with this, such as degraded of weaker quality or speed. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Select the correct HDMI input for your box. If you used to have VM's broadband then there is a coaxial cable to which the VM hub was connected to, and you had an Ethernet cable connecting the YouView box to the hub. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. I'm sorry to hear that you don't have a compatible wall socket installed in the home ready for your Quickstart installation. 0 Kudos. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Learn more. I’ve just received all my pack and went to set it up as said I was suitable for self installation, however I don’t have a wall socket - any - 5390715. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Need to contact Virgin Media Customer. I guess your options are seek approval, be dumb and have install or change providers. It's not possible to create a live chat, I have been unable to contact the help centre by phone and I have no idea whether or not I need to book an engineer. Stay safe online. Learn more. Call them up and mention it to them otherwise they more than likely won’t say anything about it. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. We have a virgin media wall socket with an ethernet port in the wall but no round cable. But I have actually managed to get through to the technical team over chat. Vonage 2nd line. on 17-12-2022 10:39. 5. kkd1. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Browse I have received my HUB and thought I could do a quick setup, but turns out I can’t. I'm here to share knowledge, I don't work for Virgin Media. Kit arrived today…no wall box so unable to install. I wondered if I could ask the community some advice. Stay safe online. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. You can also check for a loose cable as not all properties have a socket. Security matters. Learn more. I can only find the TV socket. Broadband Deals. Entertain me; Broadband Deals. I think it’s something like £5-£8 per day that your services aren’t on. If you would like, we can forward your details to the relevant team to see if your property is serviceable. Explain what needs to be done and book an engineer visit. Back a step. Here you’ll find all the help you need for Virgin Media related problems and issues. The wall socket is - 5109379. Solved: Previously, I had BT connection so I need a wall socket. We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. charleykate10. Stay safe online. . Options. Account - Cable. Hello, I also have moved into a new property and do not have a wall socket for my router, I would like to make an appointment for an - 5359172. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Hi , Thank you for getting back to me via private message. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I don’t have the virgin media socket on my wall, how can I get online - 5206643 There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 0 Kudos Reply. on 03-08-2020 18:05. The box and cables may have been removed by the previous occupiers. Thank you. Just joined. Learn more. Manage Your Account. The phone number doesn't connect you. I’m a new Virgin customer, and the previous occupants used a different provider. Very poor advice. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. Tudor. Virgin Media want to replace cable to house in QuickStart, set up and connections Sunday; Book Engineer HELP! in. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. Browse Virgin Media Virgin Media Community. Account - Mobile. One of them was Telewest. Please allow me to send you a PM so I can look into this further for you. You need an aerial and an RF feed from it. I am so sorry to hear that you seem to be missing a wall socket in the home. I just moved into a new apartment, and bought a broadband from virgin media. Do I need an adaptor to make this work? - 5203754. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Turn on and start the hub. Chatter and natter. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Post up some photos of the connection boxes. Manage Your Account. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. . I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. But I have no Virgin Media Wall socket in my house. Even sitting in the room above the router, the WiFi was dreadful. The new fibre phone line is designed to work with the same phones as the old copper line. The second phone socket on the hub (TEL2) is for if you have a second phone line/number. 0 hub but i have a small problem. This seemed to be standard procedure for any phone fault reported. 3: HDMI to your TV. Switched On Families. The large Eurobell wall box is where you would connect. We can assist further publicly for now with your Wi-Fi issues. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. kkd1. Browse Virgin Media Virgin Media Community. A master socket is the main socket for the phone line in your home, not an extension socket. 2: Internet connection, via your homehub, for all online functions. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. --. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Options. Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. The socket I can see is for BT. Placed an order and the lady said we were eligible for quick start self installation. com email address to different Virgin account. Browse Virgin Media. You would need. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Or if the other end of the white cable is in a more useful. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Really basic information. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Don't touch it. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. You have the required socket which is in photo 3 (the one high up on the wall). Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Learn more. Just received our set up kit and tried to install ourselves but we only have the Virgin and BT Ethernet sockets, not the one displayed in - 5318441. Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. I don't see a Virgin Media Wall Socket anywhere in the house. Browse Virgin Media Virgin. Client62. 26 April 2022. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. If however the socket itself has been removed you will need assistance. Tried looking but can't see a way to book an engineer for this?. I have also checked outside and there is no box either on my property or on my boundary wall. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. SpeedDamaged Wall socket. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m - 5393012. Reply.